IMFAN SERVICE STANDARDS
SELLER ELIGIBILITY AND SERVICE STANDARDS
In order to ensure high quality of service, only sellers with following seller profile and performance will be able to join IMFAN’s online platform:-
(i) An active seller in IMFAN’s platform for at least 6 months.
(ii) Possessed Proof of Authenticity for all products in their shop.
(iii) Consistently received at least ten (10) orders per calendar month.
(iv) Registered its company with Suruhanjaya Syarikat Malaysia (SSM) or possessed Halal Certification for every product to be listed in IMFAN’s online platform or applied for Halal Certification.
Seller are also required to have fulfill and meet performance criteria consistently for two (2) consecutive months. The performance criteria include Seller’s Rating, Cancellation Rate, On Time Shipping, and Return Rate.
Seller Rating >70%
Cancellation Rate <2%
Ship on Time >90%
Return Rate <1%
In case of dispute AFSB reserves the right to make the final decision. Seller will lose their status and privileges as IMFAN’s Member if they did not meet the above list of criteria for two (2) consecutive months.
RESTRICTED AND PROHIBITED ITEMS POLICY (Listing Policy)
It is Seller’s responsibility to ensure that their proposed item complies with all laws and is allowed to be listed for sale. Below a non-exhaustive guideline on prohibited and restricted items that are not allowed for sale on IMFAN’s online platform. This guideline will be updated from time to time where necessary.
1. Violation of IMFAN Terms of Service
Violations of this Restricted and Prohibited Items Policy may subject the Seller to a range of adverse actions, including but not limited to any or all of the following:
- Listing deletion
- Limits placed on Account privileges
- Account suspension and termination
- Legal actions
2. List of Restricted And Prohibited Items
(i) Animal and wildlife related products (including, without limitation, wild animals);
(ii) Artifacts and antiquities;
(iv) Counterfeit currency and stamps;
(v) Credit and debit cards;
(vi) Currency or credits including, without limitation, digital currency or credits, and stored value cards;
(vii) Drugs, prescription-only medicines, pharmacy-only medicines, drug-like substances and associated paraphernalia.
(viii) Telecommunication equipment that has not been registered with the Malaysian Communications and Multimedia Commission (MCMC), and electronic surveillance equipment and other similar electronic equipment such as cable TV, de-scramblers, radar scanners, traffic signal control devices, wiretapping devices and telephone bugging devices;
(ix) Embargoed goods;
(x) Firearms, weapons such as pepper spray, replicas, and stun guns, etc.;
(xii) Prohibited Food: For the safety of our Users, Sellers may not list the following food and food-related items on our Site:
a. Listings containing medicinal claims - that is, a claim that the item is intended for use in the diagnosis, cure, mitigation, treatment, or prevention of disease in humans and/or animals, contraception, inducing anaesthesia or otherwise preventing or interfering with the normal operation of a physiological function, whether permanently or temporarily, and whether by way of terminating, reducing or postponing, or increasing or accelerating, the operation of that function or in any other way (for example, pharmaceutical drugs, contact lenses, misbranded dietary supplements);
b. Noxious food items - Food which contains any prohibited substances or substances in excess of permitted proportions, adulterated food without fully informing Buyer at the time of sale of the nature of the transaction;
c. Non-pasteurised dairy products;
d. Wild mushrooms; and
e. Any other food items hazardous to human health.
(xi) Food not falling into the Prohibited Food category above must adhere to these minimum standards and guidelines:
a. Expiration dates – all food items must be clearly and properly labelled with an expiration or “use by” date. Expired food items must not be listed.
b. Sealed containers – all food and related products sold on the Site should be packaged or sealed to ensure that Buyer can identify evidence of tampering or defect; and
c. Perishable food items - Sellers who list perishable items should clearly identify in the item description the steps that they will take to ensure that the goods are properly packaged.
(xiii) Government or Police related items such as badges, insignia or uniforms
(xiv) Human parts or remains
(xv) Lock-picking devices
(xvi) Lottery tickets
(xviii) Potentially infringing items: Items including but not limited to replicas, counterfeit items, and unauthorized copies of a product or item which may be in violation of certain copyrights, trademarks, or other intellectual property rights of third parties.
(xix) Services: Unless expressly allowed by AFSB, the provision of services, including but not limited to services that are sexual, illegal in nature or in violation of the Terms of Service, are prohibited on IMFAN’s platform.
(xx) Slot machines
(xxi) Recalled items
(xxii) Shares, stock, other securities and stamps
(xxiii) Tobacco or tobacco-related products, including without limitation electric cigarettes/e-juices that contain nicotine;
(xxiv) Obscene, seditious or treasonous materials
(xxv) Products that (a) relate to campaigns, elections, political issues, or issues of public debate, (b) advocate for or against, or attack a politician or political party, or (c) promote or encourage any form of hate, crime, prejudice, rebellion or violence;
(xxvi) Publications, books, films, videos and/or video games that do not comply with applicable laws in the country of sale and/or delivery
(xxvii) Stolen goods
(xxviii) Mislabeled goods
(xxix) Any other items that are, or that contain components that are (i) illegal or restricted in the jurisdiction of the Buyer and/or the Seller or which otherwise encourage illegal or restricted activities, or (ii) determined by any governmental or regulatory authority to pose a potential health or safety risk.